Technology Platforms We
Support

Our Tech Team:
Our core team is made up of a special mix which consists of a variety of technical talents, as well as communication talents which small businesses need to operate in IT. Since it’s important that our clients rely on us, we’ve put together a team which can deliver customer service as a priority- just as high as technical capability. Many Small Shops have some of the very best technical talent onboard, but they lack the customer-service aspect of the business. We invite you to use our service and see how this added element of value works for your business.

Our Service Distribution Network (extended team of specialists).
We have direct access to platform services, which enable you to leverage both normalized and standard technology services, as well as highly specialized technology skill sets in multiple locations. This provides you access to on demand resources in a way where you have more control, a higher level of efficiency, budget controls, and expenditure guidelines all incorporated into your service agreement. And a management team on the backend for service management and documentation at no additional burden.

Specialized Service Providers.

Specialized Service Providers have a strong ability to perform specific tasks surrounding specific technology types. This enables them to define project-based pricing, or a project-based cost estimate (with a max ceiling on hours / price). This equates to a trustworthy estimate without the hidden surprises. You’ll have max expenditure factored in as well (before you start the job).

No more hourly services with no ceiling. Many clients are being charged in a fashion where they won’t know what it costs until they’re about 15 hours into the project (and have no identifiable end in sight). Sometimes it can be scary when it seems like a project has no end in sight. Freelancers and independent consultants will oftentimes abuse service hours (utilize them at a rapid rate). In many cases this is out of alignment with the cost-control side of your business (and it turns your technology into a burden rather than an asset).

Pricing Models that Actually work for your business (not against your business).

Perhaps you’ve received an IT Services bill with the details and value missing from the billable hours on the invoice. With Race, there’s no more hourly services being charged without specific documentation regarding time spent and services performed. Many businesses have been left in the dark regarding detailed information surrounding services provided, time spent, and other communication-related service items.

Phone Calls= Answered. (Emails = Responded to).

Gone are the days of waiting on the IT guy to get to your phone call. IT Consultants and tech support freelancers are good people in most cases, but they do have time constraints(hours per week). This equates to client-support limitations. In random instances, they may be stuck with a large client, or they may have too many smaller clients to support a business with a diverse set of technical support needs-or a large support requirement.

Since our Internal team can manage your technology, we can provide the same level of documentation for internal and day-to-day IT Services in the same way that we would provide specific documentation surrounding specialized IT Services performed by a Technology Specialist. Within our managed solutions our internal tech- team will support any specialist, with timelines and enhanced documentation. We will provide thorough documentation and account for pricing (in projects, monthly charges, billable hours- or whatever they may entail).